pq111 Privacy Policy — How We Collect, Use & Protect Your Data

When you register for an account, use the pq111 platform, or contact our support team, we collect certain categories of personal information. The specific data collected depends on how you interact with pq111 and what services you use. Below is a full breakdown of the categories of information we may collect:

pq111 collects only the minimum information necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification under applicable KYC regulations.

pq111 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with those for which it was originally collected. The following table sets out the lawful basis and purpose for each category of data processing we carry out:

• Account Management: To create, maintain, and administer your pq111 player account, including processing deposits and withdrawals, verifying your identity, and providing access to the full range of casino and sports betting services available on the platform.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) laws, fraud prevention requirements, and responsible gambling regulations. This includes conducting KYC identity checks, monitoring transactions for suspicious activity, and maintaining records of gambling activity as required by law.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or WhatsApp. Support interaction records are retained so that we can provide consistent, informed assistance across multiple contacts.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling behaviour, to apply self-exclusion or deposit limit restrictions that you have requested, and to proactively reach out to players who may benefit from responsible gaming support.
• Platform Improvement: To analyse aggregate usage data and technical performance metrics in order to improve the stability, speed, and overall quality of the pq111 platform. This analysis is carried out on anonymised or pseudonymised data sets wherever possible.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorised account access, payment fraud, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Service Communications: To send you transactional communications related to your account, such as deposit confirmations, withdrawal notifications, KYC status updates, and important policy change notices. These communications are not optional — they are a necessary part of operating your account.
• Promotional Communications: Where you have opted in to marketing, to send you information about pq111 bonuses, promotions, seasonal offers (such as Eid, BPL, or IPL specials), and new game releases. You may opt out of promotional communications at any time by contacting support at [email protected].

pq111 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in order to operate the platform and fulfil our legal obligations, we may share your data with the following categories of recipients under strict confidentiality and data processing agreements:

1. Payment Service Providers: To process deposits and withdrawals, we share the minimum necessary financial data with our approved payment partners including bKash, Nagad, Rocket (Dutch-Bangla Bank mobile banking), Upay, and our partner banks. These providers are required to handle your data in accordance with their own privacy policies and applicable financial data protection regulations.
2. Game Technology Providers: Our casino game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your account identifier and session data to deliver game content and verify game outcomes. These providers do not receive your full identity or payment data.
3. KYC and Identity Verification Partners: Where we use third-party identity verification services to conduct KYC checks, your identity document images and personal details may be shared with these partners solely for the purpose of verification. All such partners operate under binding data processing agreements.
4. Regulatory and Law Enforcement Authorities: pq111 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so — for example, in response to a court order, subpoena, or a mandatory report under anti-money laundering legislation. We will not notify you of such disclosure where doing so would be unlawful or would compromise an investigation.
5. Fraud Prevention and AML Networks: To protect the integrity of the platform and comply with AML obligations, pq111 may share data with fraud prevention databases and AML monitoring services. Information shared in this context may be used by other participating organisations to prevent fraud and money laundering.
6. Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets involving pq111, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified via your registered email address in advance of any such transfer that materially changes how your data is handled.

pq111 uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyse how players use our website. A cookie is a small text file placed on your device when you visit pq111. Cookies do not contain executable code and cannot access other data stored on your device.

The following categories of cookies are used on the pq111 platform:

• Strictly Necessary Cookies: These cookies are essential for the pq111 website to function. They enable core features such as user authentication (keeping you logged in during a session), secure payment processing, and fraud detection. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled without breaking the site.
• Functional Cookies: These cookies remember your preferences and settings, such as your selected language, previously visited game categories, and responsible gaming limits you have configured. They improve your experience by reducing the need to re-enter preferences on each visit.
• Analytics Cookies: pq111 uses first-party analytics cookies to collect anonymised data about how users navigate the site, which games are most popular, and where technical errors occur. This data is used solely to improve platform performance and is not shared with third-party analytics networks.
• Security Cookies: Short-lived cookies used to authenticate requests, prevent cross-site request forgery (CSRF), and verify that actions taken on your account (such as placing a bet or requesting a withdrawal) originate from your authenticated session.

pq111 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not be tracked across the web by pq111 cookies after leaving our platform.

pq111 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• Encryption at Rest and in Transit: All personal and financial data stored on pq111 servers is encrypted using AES-256 encryption. All data transmitted between your browser or device and our servers is protected by TLS 1.2 or higher, ensuring that your information cannot be read by any party intercepting the connection.
• Two-Factor Authentication: pq111 supports two-factor authentication (2FA) via one-time PIN for all player accounts. We strongly recommend enabling 2FA to add an additional layer of security beyond your password. Even if your password is compromised, 2FA prevents unauthorised access to your account.
• Intrusion Detection and Monitoring: Our infrastructure is monitored 24/7 for anomalous activity, unauthorised access attempts, and potential security breaches. Automated alerting systems trigger immediate investigation by our security team when suspicious patterns are detected.
• Penetration Testing: pq111 conducts regular independent security assessments and penetration tests of its platform infrastructure to proactively identify and remediate vulnerabilities before they can be exploited.
• Staff Access Controls: Access to production systems containing personal data is restricted to authorised personnel on a need-to-know basis. All access is logged and auditable. Staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, pq111 will notify affected players without undue delay at the email address registered on your account, and will take immediate steps to contain and remediate the breach.

pq111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

When a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the resulting anonymised data sets may be retained indefinitely for statistical and analytical purposes, as anonymised data falls outside the scope of personal data protection obligations.

If you request deletion of your account and personal data, pq111 will action the deletion of all data not subject to a mandatory legal retention obligation within 30 days of receiving your verified request. Data subject to AML, KYC, or financial record-keeping obligations will be retained for the minimum period required by law, after which it will be securely deleted.

As a pq111 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered email address and account username for identity verification purposes.

• Right of Access: You have the right to request a copy of all personal data pq111 holds about you. We will provide a structured summary of your data within 30 days of receiving a verified request. There is no charge for a standard access request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account information (such as your email address or mobile number) directly through your account profile page.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there are no overriding legitimate grounds for continued processing. Note that legal retention obligations may prevent full erasure in some cases.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being evaluated.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, contact [email protected] or update your communication preferences in your account settings.

If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data security incident, or have concerns about how pq111 handles your personal information, please contact us using the details below. All privacy correspondence is handled by our dedicated compliance team.

• Email: [email protected] — use subject line "Privacy Policy Query" or "Data Rights Request" as appropriate
• Live Chat: Available 24/7 on the pq111 platform. Select "Privacy / Data Protection" from the support topic menu when starting your chat session.
• WhatsApp Support: +880 1700 000 111 — available 24/7 (Bangladesh Standard Time, UTC+6)
• Response Time: Privacy queries and data rights requests are acknowledged within 2 business days and fully resolved within 30 days of receipt of a verified request.

This Privacy Policy was last reviewed and updated in January 2026. pq111 reserves the right to amend this Privacy Policy at any time. When material changes are made, registered players will be notified via their registered email address. The version published on pq111.bet is always the current, authoritative version. Your continued use of the pq111 platform following notification of changes constitutes acceptance of the updated Privacy Policy.

All email addresses referenced in this Privacy Policy are displayed as plain text only and are not clickable links. This is consistent with pq111's site-wide policy of not using mailto: protocol links.