Responsible Gaming at pq111 — Enjoy the Thrill, Stay in Control

At pq111, responsible gaming is not a legal checkbox — it is a core part of who we are and how we operate. We believe that every player in Bangladesh deserves a gambling environment that is fair, transparent, and genuinely focused on their wellbeing. Our platform is built on the understanding that the vast majority of our players gamble for entertainment, and we are committed to ensuring it stays that way.

Gambling should always be a leisure activity undertaken with money you can afford to spend, in the same spirit as going to a cinema or watching a cricket match at the stadium. Problems arise when gambling stops being recreational and starts being driven by financial pressure, emotional distress, or compulsive urges. pq111 actively works to prevent this by equipping players with the tools and information they need to stay in control.

Our responsible gaming programme covers five key pillars: age verification to prevent underage gambling, self-exclusion for players who need a break, deposit and spending limits to prevent financial overextension, time-out features for short-term breaks, and proactive support for players who may be showing signs of problem gambling. Every one of these tools is available free of charge to all registered pq111 players.

We also take our responsibility to the broader Bangladesh community seriously. We do not market our products to individuals who have self-excluded, and we do not target marketing at vulnerable groups. pq111 is an 18+ platform, and we enforce this age restriction rigorously through our KYC verification process during account registration.

pq111 operates strictly as an adults-only platform. To register an account and access any gambling services — including casino games, slots, live dealer tables, or cricket betting — a player must be 18 years of age or older. This is an absolute requirement with no exceptions.

During the account registration process, all players are required to provide accurate date-of-birth information and to confirm that they are 18 or above. As part of our KYC verification process, pq111 may request identity documentation — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm a player's age before deposits or withdrawals are processed.

If pq111 has reasonable grounds to believe that a registered player is under 18 years of age, we will immediately suspend that account pending identity verification. If the player is confirmed to be a minor, the account will be permanently closed, all funds will be withheld pending investigation, and the incident may be reported to relevant authorities. Any winnings accumulated during underage play will be forfeited.

Self-exclusion is one of the most important tools pq111 provides for players who feel that their gambling is becoming difficult to manage. If you feel that you need a break — whether it is a short cooling-off period or a long-term exclusion — you can request self-exclusion at any time, and our team will action your request promptly and without judgment.

When you self-exclude from pq111, your account is immediately suspended. You will not be able to log in, place bets, access casino games, or make deposits for the duration of your chosen exclusion period. Any open bets at the time of exclusion will be settled normally, and your available balance will remain accessible for withdrawal during a supervised withdrawal window.

During a self-exclusion period, pq111 will also suppress all marketing communications directed at your account — you will not receive promotional emails, bonus offers, or SMS/WhatsApp messages. Your account data is retained in accordance with our Privacy Policy, and your exclusion record is flagged to prevent re-registration under the same details.

Setting personal deposit limits is one of the most practical ways to ensure that your gambling activity remains within a budget you are genuinely comfortable with. pq111 allows every registered player to set deposit limits on their account to cap the maximum amount they can fund the account with over a defined time period.

Deposit limits at pq111 are available in three timeframe options: daily, weekly, and monthly. All limits are denominated in BDT and apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers. When a limit is reached, further deposits are blocked for the remainder of that period regardless of which payment method you use.

Sometimes a player does not need a long-term self-exclusion — they simply need a short pause to regain perspective. pq111's time-out feature is designed for exactly this scenario. A time-out temporarily suspends your account for a defined short period, giving you space without requiring a formal long-term commitment.

During a time-out period, you cannot log in to your account, place bets, or make deposits. Any promotional communications are suppressed for the duration. At the end of the time-out period, access is automatically restored — though for time-outs of 30 days or more, a brief manual confirmation step is required before the account is reactivated, giving you a final opportunity to confirm that you feel ready to return to the platform.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It can affect people of all backgrounds and income levels. The following warning signs — whether experienced personally or observed in someone you know — may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm.

If you recognise three or more of the above warning signs in your own behaviour, we strongly encourage you to take a time-out or self-exclusion from pq111 immediately and to reach out to one of the support resources listed in the next section. Seeking help early is a sign of strength, not weakness — and the earlier problem gambling is addressed, the easier it is to manage.

If you or someone you care about is struggling with gambling-related problems, you do not have to face it alone. A range of confidential support resources are available that can provide professional guidance, counselling, and practical help. pq111 encourages any player who is concerned about their gambling behaviour to reach out to these services without delay.

While Bangladesh-specific dedicated gambling helplines are still developing, the following types of support are available to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the country:

If you want to activate any of the responsible gaming tools described on this page — or if you simply want to talk to someone about your gambling habits — our support team is available around the clock, every day of the year, including Eid, BPL season, and all public holidays in Bangladesh. There is no wrong time to reach out.